Best Online Hair and Beauty shop for | KMS | Paul Mitchell

Terms and conditions

Commonly Asked Questions and Answers

Table of Contents

Q. What is your return policy?
Q. Can I pay with my credit card over the phone?
Q. Can I order an item now please?
Q. Can I have a combined invoice please with discounted postage?
Q. I live locally - can I collect this item (and pay cash for it)?
Q. I have received a faulty item - what is the returns procedure?
Q. Who do I make the payment out to and where do I send it?
Q. I live in Northern Ireland, how much is the postage?
Q. What is your policy on leaving feedback?
Q. When can I expect my order to arrive?
Q. Do you ship internationally?
Q. 7 Day Money Back Guarantee?
Q. Are Your items new?
Q. Will I recieve the same item that is seen in the photographs?
Q. How do I contact you?
Q. Who do I make the payment out to and where do I send it?
Q. I live on an island off the mainland, how much will the postage be to here?
Q. If I live in Southern Ireland or the Channel Islands will there be an additional postage charge?

Q. What is your return policy?
A. All returns must be in their original packaging, if applicable. We cannot accept responsibility for returned items lost in the post so you are advised take out postal insurance
Any refund amount will only cover the amount of your purchase and will not include any postage and packaging
Sometimes manufacturers will apply a security seal to the outside of a box, for example GHD irons, if this seal is broken the item cannot be re-sold and we will not be accepted by our Returns Dept, in this case the customer will need to send the item back direct to the manufacturer, otherwise all items to be sent back to
Hair & beauty Connection
9, Church street
Colchester
Essex
CO1 1NF
01206 548033
We will refund the value of the goods upon receipt of them or exchange them if requested. When returning items to us please ensure that you include a brief explanatory note which must include your name, order Number and the reason for the return. Please note that all orders must be returned to us within 30 days of purchase.
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Q. Can I pay with my credit card over the phone?
A. Yes you can, you can call the salon and one of our staff will take your payment details and process the payment, you will require your order number if you have placed the order already via the site. You can also pay via Paypal, cheque (please allow cheques to clear for 7 days prior to items being dispatached) or postal order.
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Q. Can I order an item now please?
A. Yes you can order via the site or call the salon on 01206 548033
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Q. Can I have a Combined Invoice please with discounted postage?
A. Yes, if you spend over £50 you will receive FREE shipping.Back to Top

Q. I live locally - can I collect this item (and pay cash for it)?
A. Yes you can pop into the salon to pick up your item.Back to Top

Q. I have received a faulty item - what is the returns procedure?
A. Please send us an email telling us what the problem is and we will email you back with our returns procedure or call us on 01206 548033
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Q. Who do I make the payment out to and where do I send it?
A. If you are paying by cheque please make it payable to HAIR CONNECTION LTD and send to Hair & Beauty Connection, 9 church street, Colchester, Essex CO1 1NF.
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Q. I Live Abroad, how much will the postage be to here??
A. We deliver to Europe, USA and most major countries, postage for international will be the same terms and conditions as if you were in the UK.
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Q. What Is Your Policy On Leaving Feedback?
A. Because we are a large business we use an automated feedback system. This means that if you have a complaint and you decide to leave negative feedback please contact us beforehand to try and resolve the issue first. We would always rather have a satisfied customer than a misunderstanding, which is the case in most negative feedback claims.
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Q. When can I expect my order to arrive?
A. Once full & cleared payment has been received we aim to dispatch all items within 1-2 working days. How long it takes to arrive depends on the carrier: as a guideline for UK

Sellers Standard Rate (Royal Mail): 2-3 working days
Royal Mail Standard Parcels: 3-5 working days
Other 24 Hour Courier (DHL): 1-2 working days
Other 24 Hour Courier (DHL): 2-3 working days
Parcelforce 24: 1-2 working days
Parcelforce 48: 2-3 working days

Other guide lines

	Shipping Costs	Shipping Time
Within UK		1-2 days
Europe		3-5 days
USA		5-10 days
Rest of World		Usually around 14 days

Check at local holding office as postmen often don’t leave a card. If you do not received the item within 7 days please contact us
Outside the UK
Our international orders are normally shipped via Airmail to the destination country and then via your local postal service. Within Europe orders normally arrive within 5-7 days, to the USA between 5-10 days and to the rest of the world anywhere between 7-14 days. As with parcels sent within the UK, some parcels can take slightly longer due to postal delays. Parcels may also be delayed by customs procedures as customs duty may need to be paid before your parcel can be delivered in some non-EU countries.
Please note that we cannot be held responsible for items delayed in the postal system as this is beyond our control.
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Q. Will I have to pay customs Duty?
A. All countries outside the EU have additional customs clearance charges. Any customs or import duties are levied once the package reaches its destination country. Additional charges for customs clearance must be borne by the recipient. We regret that we have no control over these charges and cannot predict what they may be. For further details please contact your local customs authority.*Please note we are not in a position to refund any customs/import duty paid. Please also note that due to strict Airmail weight restrictions some orders must be split into seperate parcels before dispatch.
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Q. 14 Day Money Back Guarantee?
A. If for any reason you are not satisfied with your goods, we will refund the price of the goods provided that they are returned unused and in there original condition, together with the original packaging (if applicable), within 14 days of the date of the invoice, a copy of which must be returned with the goods inline with our returns policy.
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Q. Are Your items new?
A. All Our Items Are Brand New and electrical goods will come guranteed.
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Q. Will I recieve the same item that is seen in the photographs?
A. Product images are for illustrative purposes only and may differ from the actual product. We strive to faithfully reproduce images of the items we sell, however, manufacturers constantly update and improve the design and specification of products and it is not always possible to update product images as quickly as the lines change. The item you receive will be of equal quality and value to that shown in the listing. In the case of listings where we have indicated that the colour of the item may differ from the colour represented in the listing pictures, please be assured that quality will not be compromised and that the item will be identical to the product displayed in every detail apart from the colour. Items where the colour may differ from that advertised are clearly indicated in the listing.
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Q. How do I contact you?
A. By email contact us, or by telephone 01206 548033 or in writing : Hair & Beauty Connection, 9, Church Street, Colchester, Essex, CO1 1NF, United Kingdom.
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Q. Shipments of Aerosols to Non UK country

Please note that due to strict Airmail regulations aerosols cannot be shipped by Air and are now shipped via "surface mail". Please be aware that this can take considerably longer than standard Airmail services. If you have ordered an aerosol with other items the entire parcel will be sent via surface mail.
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Q. Will my order require a signature
A.The majority of our orders will require a signature upon delivery however anyone at the specified delivery address can sign for the goods.
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Q. If I live in Southern Ireland or the Channel Islands will there be an additional postage charge?
A. There is an additional charge of £15 on some items to Southern Ireland and the Channel Islands due to extra courier charges. Generally these will be heavier items that cannot be sent by regular postal services and these items will have additional courier information added at the foot of the listing.
Additional charges are determined by location and weight and can be SUBSTANTIAL for delivery to any of the areas listed if in doubt then PLEASE GET A QUOTE before purchasing an item (email us with your postcode, item number and product name).

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